Terms & Conditions
Terms for research-use purchases.
By accessing or using this website (the “Site”) and purchasing our products, you agree to these Terms. If you do not agree, please do not use the Site.
1) Overview
Welcome to OptimalPep (“we,” “us,” “our”). By accessing or using this website (the “Site”) and purchasing our products, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you must not access or use the Site or purchase our products.
2) Eligibility & Accounts
- You represent and warrant that you are at least 21+ and legally capable of entering into binding agreements.
You agree to provide accurate, current, and complete information and to maintain the security of your account credentials. We reserve the right to refuse or cancel orders, suspend or terminate accounts, or restrict access to the Site in cases of suspected fraud, misuse, misrepresentation, or non-compliance with these Terms.
3) Research-Use Only (Critical)
- All products are for research and laboratory use only, unless explicitly stated otherwise in writing.
- Products are not for human or animal consumption, drug use, diagnostic use, clinical use, or incorporation into food, cosmetics, or medical devices.
- You are solely responsible for proper handling, storage, usage, and disposal of all products in accordance with applicable Safety Data Sheets (SDS/MSDS), Certificates of Analysis (COA), institutional policies, and all applicable laws and regulations.
Statements made on the Site have not been evaluated by the U.S. Food and Drug Administration (FDA) or any regulatory authority.
4) Ordering, Pricing & Availability
- Product listings, specifications, pricing, and availability are subject to change without notice. We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion.
- While we strive for accuracy, errors may occur, including typographical, pricing, or system-related inaccuracies. We reserve the right to correct such errors and cancel affected orders, with notice provided where practicable.
- Lot-to-lot variations may occur within accepted analytical tolerances. COAs and testing documentation apply to the specific lot shipped.
5) Payments, Taxes & Chargebacks
- Payments are processed securely through third-party payment processors. OptimalPep does not store full payment card details.
- All prices are listed in U.S. Dollars (USD) unless otherwise stated. You are responsible for all applicable taxes, duties, or fees unless collected at checkout.
- Fraudulent payment activity or misuse of chargebacks may result in account suspension and investigation. We reserve the right to contest improper chargebacks.
6) Shipping & Risk of Loss
- We aim to process and ship orders promptly. Delivery timelines are estimates and may vary due to carrier delays, weather, holidays, or customs processes.
- Risk of loss and title transfer to you upon acceptance of the shipment by the carrier. Shipping insurance is recommended where available.
- You are responsible for providing an accurate shipping address. OptimalPep is not responsible for delays, losses, or additional costs resulting from incorrect address information or carrier-related issues.
- International Orders:
- You are responsible for all import permits, duties, taxes, and compliance with local regulations. OptimalPep is not liable for customs delays, seizures, holds, or destruction of shipments.
7) Inspection & Acceptance
- You must inspect all shipments upon receipt. Any claims for damage, shortages, or incorrect items must be reported within three (3) business days of delivery, including photographs and order details.
- Failure to report issues within this timeframe constitutes acceptance of the order.
8) Returns & Refunds
Due to the nature of research and laboratory products, all sales are final. Returns, exchanges, or refunds are not permitted once an order has been placed.
9) Limited Warranty & Disclaimers
- OptimalPep warrants that, at the time of shipment, products will conform to the specifications applicable to the corresponding lot.
- Your exclusive remedy for breach of this warranty is, at OptimalPep’s option, replacement of the affected product or refund of the purchase price for that product.
- Disclaimer: Except as expressly stated above, all products are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
10) Limitation of Liability & Indemnification
- To the fullest extent permitted by law, OptimalPep shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.
- Our total liability for any claim arising out of or relating to a product purchase shall not exceed the amount paid for the product giving rise to the claim.
- You agree to indemnify and hold harmless OptimalPep from any claims, liabilities, damages, or expenses arising from your handling, storage, use, resale, or violation of these Terms.
11) Bundles, Quantities & Promotions
- Bundle pricing applies only to designated bundle products. Purchasing multiple individual units does not qualify for bundle pricing unless the specific bundle SKU is added to the cart.
- Discounts and promotional offers may not be combined unless expressly stated and may be modified or discontinued at any time.
12) Site Use, Content & Intellectual Property
- All content on the Site, including text, graphics, logos, product images, documentation, and COAs, is owned by or licensed to OptimalPep and protected by applicable intellectual property laws.
- You may not copy, reproduce, scrape, frame, reverse-engineer, or use automated tools to extract Site content without prior written consent.
- User-submitted reviews or content must be lawful and non-infringing. By submitting content, you grant OptimalPep a non-exclusive, royalty-free license to use and display such content.
13) Compliance, Resale & Export
- You are responsible for compliance with all applicable local, state, federal, and institutional laws regarding the purchase, possession, use, resale, transport, and disposal of products.
- You agree not to export or re-export products in violation of U.S. export control or sanctions laws.
14) Governing Law & Disputes
- These Terms are governed by and construed in accordance with the laws of the United States and the State of Florida, without regard to conflict-of-law principles.
- Exclusive venue for any dispute shall be the state or federal courts located within the State of Florida, and you consent to their jurisdiction.
15) Changes, Severability & Assignment
- We may update these Terms at any time by posting the revised version on the Site with an updated “Last Updated” date.
- If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.
- We may assign our rights and obligations under these Terms. You may not assign without our prior written consent.
16) Mobile Terms of Service
OptimalPep
Last updated: April 26, 2026
OptimalPep and its affiliates (“We” or “Us”) are offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these SMS Marketing Terms and Conditions (the “Terms”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND US.
User Opt In
Program allows users to receive SMS/MMS mobile messages or other marketing and informational communications by opting into the Program, such as through online or application-based enrollment forms or by texting a keyword to one of our phone numbers (such as a traditional 10-digit phone number or a toll-free number) or “short codes” (a 5 or 6-digit number that We use to exchange SMS/MMS with you), to which you may need to respond to confirm your opt-in. Regardless of the opt-in method you used to join the Program, you agree that these Terms apply to your participation in the Program. By participating in the Program, you agree to receive text messages, including automated text messages, at the phone number associated with your opt-in, and you understand that consent to these terms is not required to make any purchase from Us. While you consent to receive messages and calls sent using an autodialer, this shall not be interpreted to suggest or imply that any of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”), and you and We agree that the system we use to send Our messages is not an ATDS.
User Opt Out
If you do not wish to continue participating in the Program or no longer agree to these Terms, you agree to reply STOP, UNSUBSCRIBE, REMOVE, CANCEL, END, QUIT, OPT OUT or ARRET to any mobile message from Us to opt out of the Program. You may receive one additional mobile message confirming your decision to opt out. You understand and agree that these opt-out options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Support Instructions
For support regarding the Program, text “HELP” in reply to the message you received from Us, or send Us an email at support@optimal-pep.com. For further opt-out support, please contact our SMS platform provider, SlickText, at support@slicktext.com.
Cost and Frequency
Although We do not charge you for our messages, message and data rates may apply from your wireless carrier. The Program involves recurring mobile messages, which may vary in frequency based on, among other factors, your level of interaction with Us.
MMS Disclosure
The Program will attempt to send SMS MTs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty
The Program is offered on an “as-is” basis and may not be always available in all areas and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Carriers are not liable for delayed or undelivered mobile messages.
Participant Requirements
You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
SMS Privacy Policy
The Privacy Policy can be found at Privacy Policy.
17) Contact Information
For questions regarding these Terms & Conditions, please contact:
Email: support@optimal-pep.com
Phone: 904-834-9822
By completing a purchase, you acknowledge that you have read, understood, and agree to these Terms & Conditions.